Repair

I.J. Gems is your full service jewelry repair service center for all your custom design, refurbishing and jewelry repair needs. With a full time in house, experienced Goldsmith, and laser technology, you can trust the experience at I.J. Gems to determine what must be done to protect your important jewelry. In addition to making repairs to your jewelry, our Goldsmith can repair most eyeglass frame breaks to a usable condition most often while you wait. See custom designs section for some related photographs!

Appraisal

I.J. Gems provides the area's only Appraisal service with high quality photographs of the jewelry being appraised. With experience since 1976, Jacqueline Mack Hill provides expert knowledge and experience for Appraisals commonly used for insurance and estate appraisal. The cost of materials used in jewelry, especially gold, have increased signficantly over the past few years. If you are relying on an old appraisal to insure your jewelry with your insurance company, it is probably time to update your appraisal! If you don't have your jewelry insured, you should realize that your homeowners or renters insurance has signifiant limitations for coverage, and that a rider policy is generally needed, and that an appraisal is required to obtain the insurance.

Insurance Replacement Service

I.J. Gems commonly works with insurance companies to provide replacement services for lost jewelry. As the authorized replacement dealer for a major insurance company, you can trust I.J. Gems to work with you and your insurance company, to locate or design the replacement for your special lost jewelry. If you have been referred by your insurance claim representative to another jeweler, then please feel free to specially request I.J. Gems as your insurance replacement specialist.

Purchasing

IJ Gems is primarily a "brick and mortar" retail jewelry store for in store purchases of in stock jewelry, custom design,custom order, and special order. The IJ Gems web site is primarily intended to display the store, products and services to the outlying service area of Hermiston, Oregon, including especially our clients from the cities of and rural areas surrounding La Grande, Pendleton, Milton-Freewater, Athena, Weston, Helix, Pilot Rock, Ukiah, Stanfield, Echo, and Umatilla, Oregon in Umatilla County; and Condon, Heppner, Lexington, Boardman, and Irrigon , Oregon in Morrow County; and to Arlington, Oregon; to Walla Walla, the Tri-Cities (Pasco, Kennewick, Richland), West Richland, Yakima, and other areas in Washington and Oregon.

The display of products in our galleries is merely representative of our vast jewelry lines, and generally do not represent the whole of any particular line of jewelry.

Purchases initiated by new customers by telephone, fax or email will require security assurances to assure your financial information is secure. Please do not send any credit card or other number financial information over email as the connection is not guaranteed to be secure.

Please do inquire about availability, pricing and anything that we can do to make your purchase intelligent and pleasurable, and please visit us in Hermiston!

Our Guarantee

At I.J. Gems, we are fond of saying that we guarantee the product but not the relationship. We will gladly accept returns on any unworn, undamaged merchandise not otherwise sold AS IS within 30 days of the sale. Any returns after 30 days are at the discretion of management. We cannot accept returns on jewelry that has been worn, used, damaged, or which is otherwise unsellable. Repairs are also guaranteed to meet with your objectively reasonable satisfaction or we will do everything we can to meet your reasonable approval in regards to the repair. Absent express agreement to the contrary, removal from the store of a repaired jewelry item constitutes acceptance of the repair and the condition of the piece. We reserve the right to require proof of purchase, or repair, prior to granting any cash return, credit, or replacement or other remedy.